Rental Policies

Responsibility and Use & Disclaimer Warranties:

You are responsible for the use of the rented items. You assume all risks inherent to the operation and use of rented items, and agree to assume the entire responsibility for the defense of, and to pay, indemnity and hold Metro Rental harmless from and hereby release Metro Rental from, all claims for damage to property or bodily injury (including death) resulting from the use, operation or possession of the items, whether or not it be claimed or found that such damage or injury resulted in whole or part from Metro Rentals negligence, from the defective condition of the items, or any other cause. YOU AGREE THAT NO WARRANTIES EXPRESSED OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, HAVE BEEN MADE IN CONNECTION WITH THE EQUIPMENT RENTED.

Rental Period & Pricing:

Weekend Rentals: Charged as a one-day rental from Friday through Monday.

Midweek Rentals: Pickup available the day before or day of the event; return the day of or day after.

Extended Rentals: Weekly and Monthly Rentals are available upon request.

Deposits & Payment:

Reservation: 50% of the Total Due is required as a Deposit. The Remaining Balance is due thirty (30) days prior to the event date. Rentals with less than thirty (30) days prior to the event date require FULL Payment. Orders are NOT secured without a deposit payment.

Accepted Payment Methods:

All rental costs must be paid before the rental begins.

VISA, MasterCard, Discover, AmEx

Cash, checks

Delivery & Setup:

Delivery is available for a flat rate within Des Moines and the local surrounding area. Delivery outside of the Des Moines area is also available for an additional fee.

Delivery Includes: driveway delivery and pickup from a reasonable distance from the delivery vehicle.

Extra Charges Apply For:

Stairs, elevators, backyards or difficult access

Non-ground floor or long-distance carries

Off-hours delivery/pickup (outside 8:00 AM – 7:00 PM, MON–SAT)

Extra mileage fees apply if delivery is outside the Des Moines area

Setup & Teardown: Not included. Available at additional cost if arranged in advance.

Return Requirements: Equipment must be stacked on provided carts and repackaged in original containers upon pickup. Failure to comply will result in a "Restacking Fee".

Equipment Use:

All equipment is thoroughly tested before rental and available for evaluation at the time of pickup/delivery.

Instructions available on request.

Renters are responsible for proper use and operation.

Metro Rental is not liable for misuse.

For equipment issues or failures, please contact us immediately at 515-226-9076. Failure to understand equipment operation is not accepted as a reason for a refund. Renters are expected to understand the operation and limitations of the equipment.

Permits & Licenses:

The renter agrees, before installing any rental equipment, including tents, to obtain all necessary permits, licenses, and other approvals at their own expense. Subsurface Conditions: The renter agrees to have underground utilities located prior to delivery of the rented items. Metro Rental is NOT responsible for any damage to underground sprinkler systems during tent installations. It is the customer's responsibility to provide Metro Rental with a sprinkler line layout to reduce the risk of damaging a sprinkler line. However, even with a line layout, there are no guarantees.

Loss, Theft & Damage:

Lost or Stolen Equipment: If any item is lost or stolen during your rental period, you'll be responsible for covering the full replacement value. Rental fees will continue to apply until we receive reimbursement.

Damage: If the equipment is damaged or destroyed, you’ll be responsible for the repair or replacement costs. Rental charges may continue on damaged equipment until repaired/replaced. Please handle all items with care to avoid unexpected charges.

Condition on Return: Please return all equipment in the same condition it was in when you received it. If items are returned excessively dirty or damaged, a cleaning or repair fee may apply.

Linen Rental Policy:

Return Requirements: Please return linens in the provided containers in a loosely folded manner to reduce the chance of heavy wrinkling.
Lost or Damaged Items: Customers are responsible for the full retail replacement cost of any linens that are lost, not returned, or returned with damage beyond repair. This includes linens that are ripped, torn, burned, or stained with permanent substances such as ink, marker, candle wax, or mildew. Items returned in unusable condition will be considered damaged and subject to replacement charges.
Excessive Cleaning: Linens returned with stains that require special treatment or extensive effort beyond standard laundering will incur an excessive cleaning fee. Examples include heavy food or beverage stains, mud, grease, or any substance that requires multiple washes or special cleaning agents. While we understand normal wear and minor stains may occur, we ask that customers take reasonable care during use to avoid additional charges.
Wet or Soiled Linens: Please ensure all linens are dry and free of debris before packing them for return. Damp or wet linens can develop mildew, which may result in damage fees or replacement charges. We recommend allowing linens to fully air dry before repacking.
By renting with us, you agree to comply with these policies and understand that any additional fees resulting from lost, damaged, or excessively soiled linens will be charged to the card on file or invoiced separately.

Cancellation Policy:

Cancellation by Customer - We offer a flexible cancellation policy based on the time frame in which the cancellation is made:

More than 7 days before the event: full refund or rescheduling option.
7 days or less before the event: 50% refund or rescheduling option.
Less than 48 hours before the event: no refund, but rescheduling is possible.
No refunds are offered for inclement weather, such as rain or snow.

Cancellation by Metro Rental - If we are unable to fulfill your booking due to unforeseen circumstances, we will notify you immediately and offer the following options:

Full Refund: We will refund all deposits and payments made to us, with no cancellation fees.

Rescheduling: We will work with you to find an alternative date or arrangement.

No-Shows or Last-Minute Cancellations - If you fail to show up for the rental or do not contact us within 24 hours following your scheduled event time, the full rental fee will be charged, and no refund will be issued.

Force Majeure - In the event of an emergency or uncontrollable circumstance (e.g., natural disasters, governmental restrictions, etc.), we will work with you to reschedule or refund as appropriate.

Rescheduling - Rescheduling is based on availability. Any rescheduled event must occur within 12 months of the original event date. Additional charges may apply if the rescheduled date requires an upgraded package or equipment.

How to Cancel or Reschedule - To cancel or reschedule your booking, please contact us via phone at 515-226-9076 or email at [email protected]. You will receive confirmation of your cancellation or rescheduling at our earliest convenience.

Hold Harmless Agreement:

The renter agrees to assume all risks and to hold Metro Rental and its staff harmless from any claims, losses, liabilities, damages, and all costs and expenses that arise directly or indirectly from: the delivery, loading, unloading, erection, installation, dismantling, and use of rented equipment; contact with underground utilities, pipes, or any conditions on the renter's property; all necessary surface repairs; and any injury or damage during the use of the rented equipment.

Business Hours & Appointments:

Normal Hours:

Monday – Friday: 9:00 AM – 5:00 PM CST

Saturday: 9:00 AM – 12;00 PM CST

Sunday & Holidays: CLOSED

Pickup/Return: During business hours on your scheduled rental dates

Appointments are recommended so we may provide you with the attention you deserve. Appointments are available beyond our regular business hours.